Delete your account

In the app (recommended)

Open CloudOmen, go to Profile → "Delete account" and confirm. If you last signed in more than 5 minutes ago, you will be asked for your password. Deletion is immediate and permanent; it can't be undone.

By email

If you can no longer open the app, write to support@cloudomen.com from the address you registered with, with the subject "Delete my account". We delete the account and confirm by email.

What is deleted

• Your profile and sign-in details
• All readings and sky photos
• Your streak, badges and figure collection
• Star Dust and quests
• Journal entries and your answers to readings
• Approximate location, notification settings and device push tokens

If you delete in the app, the session and records on that device are cleared too.

What may remain

• The record of a gift you sent that someone already used stays without your name, so they keep what they received. Your unused gift codes are deleted.
• Past records in our analytics and error monitoring are not deleted by this; the identifier on your device is reset.
• Deleted data may remain in our backups for a limited time and then expires.